Client
Neyer Landtechnik GmbH
Tags
#Data Silos #ERP #Managed Service #Pimcore hosting #Case Study #Doofinder #PAYONE #Cloud #DAM - Digital Asset Management #Hosting #CMS #Cloud-Services #Content Migration #Customer Centricity #customer experience #Customer Journey #Design #ITSM #e-commerce #UX Concept #Online-Shop #Shop #UX-Design
Date
November 15, 2018
ChallengeWith
the relaunch of the corporate website and the online shop
,traditional family business wanted to introduce a uniform platform for the future communication strategy.
In addition, the online offering and product portfolio were to be expanded and made more accessible to the target group with the help of an improved customer journey.
The focus was on the strategic introduction of a single-source publishing solution that combines various digital disciplines such as CMS, PIM, DAM and eCommerce.
decision for the future solution was made relatively quickly by Pimcore based on the customer requirements and set goals. After a very intensive and efficient conception phase, the UX design was developed on the basis of a customer journey map and implemented as a prototype. The entire project was implemented with Pimcore. The system's own eCommerce framework was used, which was even listed as a Cool Vendor in Digital Commerce by Gartner in May this year.
The special requirements of the customer's B2B business could be efficiently realized with the help of this framework. In addition to price rules, voucher codes, EIA, product variants, price filtering and much more, the payment provider Payone from the German savings banks (Sparkassen Deutschland) was also connected.
The search engine used was doofinder, which offers a search solution specialized in eCommerce. With the help of the PIM the customer can now maintain the complete product data centrally and enrich it with additional touchpoint-relevant information. Via Pimcore even certain products can be exported and published directly to the Amazon reseller area.
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