Wiha Werkzeuge GmbH

After-sales portal for Wiha Werkzeuge GmbH

visit www.wiha.de

Wiha thus creates further added value for its users and can work specifically on customer satisfaction and loyalty to the company.

The challenge

As a modern company, Wiha Werkzeuge GmbH seeks direct communication with its customers. Via an after-sales portal, the company can offer its buyers a wide range of benefits, such as an extended warranty for product registration.

A single sign-on is intended to give the customer access to all areas of the customer portal with a single registration. This enables simple and direct communication with the various divisions of the company, be it product management, e-commerce or others.
It was also important for Wiha to have a flexible and expandable system that would remain expandable in the future.

Our solution

enables the group to maintain modern customer relations and effective after-sales management. The customer portal is based on the future-proof and extensible PHP framework Symfony, which enables the exchange of information between the company's various data silos via the Rest API.
The customer data is stored in a central database so that Wiha can offer its customers a complete service from all areas of the company after a single registration. The responsive user interface of the portal allows the display on all common devices, such as tablet, smartphone or desktop.

Benefits for Wiha Werkzeuge GmbH

  • After-sales portal for direct access to the customer and increased customer satisfaction
  • Future-proof customer portal - always expandable
  • Single sign-on: one-time user registration for all portal areas
  • One customer database and efficient information transfer between different data silos
  • Responsive web design: Perfect display on all end devices

With asioso, we have found a partner who supports us competently with his many years of experience and who can handle growing requirements very flexibly thanks to his agile approach

- Jörg Farin, Digital Marketing Manager and Project Manager myWiha

About Wiha Werkzeuge GmbH

Wiha is one of the world's leading manufacturers of hand tools for professional use in industrial & crafts. Founded in 1939 as a small family business, Wiha is today a globally operating company - still owner-managed by the Hahn family. Wiha wants to make everyday life noticeably easier for users with a product range of innovative hand tool solutions that are specially tailored to user needs, increase efficiency, reduce costs and preserve health. This is why Wiha develops, designs and manufactures products with the highest standards of quality, functionality, durability and ergonomics. These result in an extensive range of tool concepts and sets, screwdrivers, torque tools, multitools, pin wrenches, bits, pliers, hammers and more. Special professional VDE hand tool solutions expand the range on the basis of the Wiha segment concept in line with demand and demand. Numerous Design-Award awards prove the leadership claim in function, design, & quality.

In short: Tools that work for you


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